Women's Long Puffer Down Jacket Winter Coat with Removable Fur Hood - Warm Winter Parka for Cold Weather | Perfect for Snowboarding, Skiing & Outdoor Activities

Always pay attention to shoulder measurements when ordering upper wear on Amazon.First I would like to say that their customer service got back at me right away, no matter what time.They also are working with me regarding a situation. In 2020 I ordered a S cream. When it arrived it was a very warm/hot over stuffed super thick jacket that I found being wonderful since I live where we have more long deep, deep snowing winters and short summers. It can get way into minus below. Jacket look just like the pictures. I liked the thick fur around hood and it could be removed from hood and hood from jacket. 2020 ordered a small, 5'2 118 38C or 36 D (depends on bras). The S fit a tiny, tiny bit snug but figure forming, However, I usually check the shoulder measurements on chart, I guess missed it, so in the S the biceps where tight and shoulders where a bit snug. I have wide shoulders at 17 and 17-18 from shoulder to shoulder from upper back side. I kept the jacket because I was going to alter it and even fix the hood so it could shut. This year I did order another color and one size up. The med fit fine all over but just a tad tight in shoulder to where if I reached out to far or fast it could of MAYBE ripped evidently. NOW, the changes they made are, NOT stuffed as thick and the new hood/fur now shuts with snaps. However, I did not like the new fur, it was half the size, not as pretty and look more like it got wet and a fox color, not even as nice as the last one. The hood comes off jacket but the fur doesn't now. Some changes are good for the ones that did not like the big hood and huge fur. Now you can wear it up over head on snowy days. Not being as stuffed/full did make me mad, but then I figured it was for the best because the other one I could not wear unless it did get below..to hot!! Here we ago again, I decided not to mess with the S Cream and ordered it again in L for layer room. I was also going to switch hoods and alter the big fur on to close. I got the jacket today and I'll be darn, it was white NOT cream!! There is not even a option for white on here?? Customer service here we are again, they got back right away and are going to look into this. Had to be a production line or whatever, or whoever made a mistake or are color blind, need glasses or doesn't follow direction??? They are looking into it and did offer me a certain percent back on card. I think I am just going to keep this L white half stuffed jacket, because it is a bit nice and roomy. Going to give the first jacket to friend for Christmas. FYI. I also got another jacket today from another company, ordered L to be safe in arms & shoulders and it was SO BIG it fit like 2xs up in all areas but 1x up in shoulder area. YOU JUST NEVER KNOW!!! Think Goodness for nice & easy returns on Amazon.